OpDee Call Tracking Terms and Usage Policy

1. Acceptance of Terms

1.1 The supply of all Services offered by OpDee and its associates, related parties, successors, and assigns (collectively referred to as “OpDee”) to any persons (referred to as “User”, “you” or “your”) is governed by the Terms and Conditions of Service (TCS) herein, unless otherwise agreed in writing.

1.2 This TCS complements the General Terms & Conditions, with all provisions incorporated by reference. By utilising the Services, you acknowledge and agree to adhere to both this TCS and the General Terms & Conditions.

2. Definitions

For clarity in this TCS:

  • Carrier is the third-party telecommunications carrier operating the Network.
  • Services like Call Recording and TrackingAdvanced Call Routing, and Interactive Voice Response fall under our offerings.
  • Data encompasses all information collected regarding a Calling Party, such as call logs and personal details.
  • The Website refers to OpDee’s online platform where our Services can be accessed.

3. Provision of Services

3.1 OpDee provides you with a Phone Number, necessary equipment, and support tailored to the Services.

3.2 Any new services or features we introduce will also fall under these terms.

4. Your Obligations

4.1 The Phone Number and Services are for your business use, tied to the terms herein.

4.2 You agree to use the Services legally and responsibly, maintaining the confidentiality of your account details.

4.3 You’re also responsible for ensuring anyone using the Services under your account complies with these terms.

5. Call Recordings and Personal Information

5.1 Use of our Call Recording Service implies your consent for us to record calls and collect personal data as necessary.

5.2 You authorise us to manage these Recordings and data on your behalf, abiding by all applicable laws.

5.3 You acknowledge our storage policies for Recordings and the lawful use of collected data.

6. Billing and Payment

6.1 Fees for our Services are communicated in advance and subject to change. All charges exclude GST.

6.2 You’re expected to settle invoices by their due date, or face potential extra charges and service interruptions.

6.3 You can’t withhold payment due to disputes without formal acknowledgment from us.

7. Terms and Termination

7.1 This agreement remains in effect until terminated.

7.2 Termination can occur under specific conditions, such as breach of terms or suspension of our rights to offer the Services.

7.3 Notice is required from either party to end the agreement under less urgent circumstances.

8. Intellectual Property

8.1 All creative outputs associated with the Services are the property of OpDee.

8.2 You’re granted use of these materials but can’t claim ownership or distribute without our consent.

9. Confidentiality

9.1 We keep your information confidential, excluding anything already public or known to us beforehand.

9.2 While we use the data collected for internal purposes, confidentiality is always a priority.

10. Status of User

10.1 Your use of our Services doesn’t imply any partnership or agency relationship with OpDee.

10.2 You have no authority to bind OpDee in any agreement or obligation.

11. Third Party Access and Use

11.1 If you extend the use of our Services to third parties, you’re still the primary party responsible for compliance with these terms.

11.2 Ensure third parties are aware of and adhere to these terms as well.

12. Compliance with Laws

12.1 You must comply with all relevant laws when using our Services.

12.2 OpDee is not obligated to provide legal advice on compliance matters.

13. Limitation of Liability and Indemnity

13.1 Our liability is limited to the terms set out here, excluding indirect or consequential losses.

13.2 You agree to indemnify OpDee against claims resulting from your use of the Services or breach of these terms.

14. General

14.1 We may update these terms to comply with legal requirements or to reflect new services.

14.2 This TCS constitutes our entire agreement on the subject.

15. Applicable Law

15.1 The laws of New South Wales govern this TCS, with both parties submitting to the jurisdiction of its courts.

16. Waiver and Severability of Terms

16.1 Failure to enforce a right under this TCS does not waive that right.

16.2 Should any provision be found invalid, the remainder of the TCS remains in effect.

17. & 18. Google Analytics and API Services

OpDee employs Google Analytics for detailed website and call tracking, ensuring data is matched and reported accurately within your Google Analytics account. Our use of Google API Services complies with Google’s User Data Policy, supporting our aim to enhance your marketing insights securely.

We’re here to make your digital marketing efforts flourish. By engaging with OpDee Digital Marketing Agency’s services, you’re agreeing to these terms, designed to provide clarity and support our mutual success.

Contact Us

Any questions or enquiries , call us at 1300 801 201 or email [email protected]